Service & Support
Customer satisfaction is priority one. Lanz will be there after your project is completed to ensure that your cabinets perform to the highest industry standards even after your warranty has expired.
As you turn over your units you may find minor damage due to the previous tenants, or experience major damage from fire or water that sometimes affects several units. Lanz has a dedicated service team to help you from individual parts to whole unit replacement cabinets from our past projects.
We will provide our best effort to replace cabinets and cabinet parts.
Replacement parts are limited to available materials. Discontinued materials and repair of cabinets and parts are not available through Lanz. For repairs, please contact a furniture/cabinet repair shop or restoration service in your local area.
For individual cabinet and/or whole unit replacements (ie. due to tenant damage), please complete the Service Order Form below, and you will be contacted by a Lanz Representative.
The Lanz Eugene Showroom and Field Offices are NOT available for walk-in business.
Lanz Cabinets warrants that all products manufactured and sold are free from defects in material and workmanship for a ONE-YEAR warranty period from the date of completion.
All claims for defective goods must be submitted to Lanz in writing and must specify the defects present in the product.
After we have had an opportunity to inspect the product, we will either replace or repair the product. This warranty is conditioned on the customer’s proper treatment of the product after delivery and installation.
PARTS & FULL UNIT REPLACEMENT
We are here for you
Water, fire, or tenant damage causes a loss of revenue. That is why we offer replacement parts and full-unit cabinetry replacement for your restoration provider even after the warranty has expired. We know how important it is for you to get a unit back on the market and occupied. We do our best to make cabinets that match the other units by
- remaking the damaged unit and parts with the same cabinetry style and finish*
- having archived plans and specifications from the project
- prioritizing re-manufacturing rehab unit cabinetry
- having established relationships with property restoration companies
*Lanz Cabinets provides replacement cabinets only for our past projects. Some materials may be discontinued or no longer available. We will do our best to provide matching or similar products.
Information needed to provide replacement pricing
1. JOB NAME AND ADDRESS
- purchasing/management company
- name of apartments or project
- builder (if known)
- year construction completion
- unit # (s) affected
2. CONSTRUCTION METHOD
- Face Frame (standard or full overlay)
- Frameless (32mm European style)
3. MATERIAL SPECIFICATIONS
Lanz Cabinets provides replacement cabinets only for our past projects. If the Lanz product and project is over 5 years old, material specifications and pictures may be helpful to identify what is needed. A sticker can be found on the top or back of the cabinet with job information on it.
4. BASIC CABINETRY DIMENSIONS AND LAYOUT
If blueprints and plans are not available, Lanz will require basic cabinetry dimensions for pricing purposes. These measurements do not need to be exact, just something to give us an idea of what will be needed for the project. The more detailed the information presented, the more accurate the pricing. Include a basic layout drawing along with any out of the ordinary additions (example: Lazy suzans, bread boards, glass doors, sub decking, etc.)
5. ITEMS NEEDED
- full unit, or kitchen only (no vanity?)
- full individual cabinets
- parts (doors, hinges, drawers, hardware, etc.)
6. SIZES AND DETAILS OF PARTS NEEDED
- cabinet size: W” x H”
- door size: W” x H”
- hinge style: standard close, soft close, or demountable
- drawer size: W” x H” x D”
- drawer guide style: side mount or undermount
- grain direction of drawer: horizontal or vertical
Please allow at least (1) week for pricing. This is from when we receive the above information.